This agreement regulates the general conditions of purchase of the products offered on this website by DANI ON LINE, S.L. (hereinafter CONSERVAS DANI or DANI) with CIF B61368221 and address at Polígono Industrial Els Garrofers 32-35-37, C.P. 08340 de Vilassar de Mar (Barcelona).
When purchasing any of our products, the CLIENT expressly accepts and submits to the clauses specified below, as well as to the conditions of access and use of our portal and its privacy policy, accessible through the link "Privacy Policy".
The CLIENT acknowledges that he/she has sufficient legal capacity to be contractually bound.
This contract is permanently accessible in the legal notices on our website.
For any queries or proposals, please contact us by calling (+34) 937 540 700 or by e-mail at online@dani.es.
1.PRICES AND TAXES
In consideration for the product purchased, the CLIENT expressly agrees to pay DANI the amounts specified at the time of purchase in the list of prices established on the website www.danionline.es for the products chosen.
The products offered on this website are subject to Value Added Tax (VAT) which IS INCLUDED in the prices detailed for each product.
The delivery of the articles will be understood to be located in the territory of application of VAT if the delivery address is located in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time, depending on the specific article in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.
In the case of deliveries to European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.
In the case of import and/or customs duties, these shall be borne by the recipient. These costs may vary depending on the country of destination, so that, in most cases, the costs cannot be estimated prior to delivery.
Transport costs are NOT included in the price of the products, but will be added at the end of the purchase. The price of transport will depend on the destination and the type of shipment requested by the CUSTOMER. The amount of this shipping will appear in the purchase process and in the breakdown before proceeding to the payment of the order.
Once the selection of products has been completed and prior to confirming the order and before proceeding to pay for it, the final price of the purchase will appear on the screen, which will include VAT (Value Added Tax), handling, packaging and shipping costs, if applicable, which will be reflected in the order form at the time of purchase and on the invoice.
Anything not specified in the description as included is not included.
For more information about our pricing policy, you can consult the information we make available to you on our website https://www.danionline.es/content/politica-de-precios.html.
2.PURCHASING PROCEDURE
Orders may only be placed through this website by individuals over 14 years of age and companies.
All our products are listed individually on the website. The procedure to make and manage the purchase is indicated on the website and you only have to follow the following steps:
- Choose the product you wish to purchase.
- Once you have selected the product, you can add it to the Shopping Cart and choose whether to continue shopping or go to the checkout.
- Then, you will proceed to the order verification where the selected items are detailed one by one and the total price is calculated.
- It will also be necessary to indicate the billing address and the delivery address of the products purchased. It will be possible to indicate a single address for invoicing and delivery.
- Once the process has been completed, it will be necessary to check a box to verify that you have read and accepted the terms and conditions of sale.
- On the website you will be provided with the mechanisms for payment depending on the system chosen in each case.
- Once the payment details have been entered, you will have to confirm the order by clicking on the "Make Payment" button.
- Once you have clicked on the "Make Payment" button, an e-mail will be sent with the order confirmation and delivery information.
The CUSTOMER will also have the option of creating a personal account as a registered user to facilitate the management of future orders. To do this, the e-mail address indicated as user will be taken and it will only be necessary to generate a personal access password. Once this step has been completed, you will receive confirmation of successful registration at the e-mail address you have provided. If you are an already registered user, to continue with the purchase process, all you have to do is enter the username and password you generated during the first purchase. The user code and password are personal and correspond to the person who carried out the registration process, who is exclusively responsible for their safekeeping. Through your account you will be able to manage the information we have and modify or update your data.
The CUSTOMER acknowledges that the photographs and descriptions of the products published on the website may differ from the product delivered, as the colours or shapes may be perceived differently by each consumer due to multiple variables, such as the devices with which the products are viewed or environmental conditions such as light. However, these or other variables will never alter the characteristics of the products, which will be those described on the website.
3.AVAILABILITY AND DELIVERY
The purchase of products offered by DANI is accessible from any territory of the European Union.
Orders will be processed once payment has been correctly received.
Under normal conditions, all the products that appear on our website are available for immediate delivery within the deadlines indicated. The products offered by DANI will always be subject to availability, which will be specifically indicated on our website for each one; in the event that any item offered is not available, the customer will be duly informed of the lack of availability for purchase on the same website (Out of Stock).
In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, the CUSTOMER will be duly informed of this and will be offered an alternative product with similar characteristics of the same price and quality as the one purchased. If the CUSTOMER is still not interested in accepting the proposed alternative, DANI will proceed to refund the amount.
As a general rule, the maximum delivery time of the product to your home from the moment we have confirmed your payment will be, depending on the country of delivery, from 2 to 4 days, provided that the product is in stock. Delivery will be made to the customer's home on working days (Monday to Friday).
These delivery times are approximate and in no way binding for DANI, as they will depend on the characteristics of the product and the company in charge of transport.
The delivery of the order will be carried out by the carrier together with a delivery note at the address indicated in the order form, which the customer will have to sign as a document of receipt. Likewise, the CUSTOMER will be duly informed in the event of an incident occurring or the delivery being delayed for any reason and may consult us by e-mail or via our website.
If delivery is not possible at the address indicated due to the absence of the addressee, the carrier will contact the CUSTOMER directly to arrange a new delivery time, indicating, in any case, the steps to follow. Likewise, in the event that the impossibility of delivery is caused by an incorrect address having been entered, the cost of re-delivery of the order shall be borne by the CUSTOMER.
In order to be informed at all times of the management of your purchase, the CUSTOMER can check the status of your order either through the website or by sending an email to the addressonline@dani.esor directly through the tracking link provided by the transport company, where appropriate.
For more information on our delivery conditions, you can consult the information we make available to you on our website https://www.danionline.es/content/condiciones-de-entrega.html
4.PAYMENT AND PAYMENT PERIODS
The following forms of payment are accepted:
-Credit and Debit Card: The transaction is made by connecting directly with the bank through its payment gateway (Banco de Santander).
-Payment with PayPal: The transaction is made by connecting directly with the bank through the payment gateway with Paypal immediately if the purchase process is completed.
Once the payment has been made, you will receive a confirmation e-mail.
DANI has no knowledge of your credit/debit card details. All our payment systems are totally secure.
Payment is prior to the delivery of the product, so DANI will not provide the requested product until it has received payment for it. DANI reserves the right to temporarily or definitively cancel the products provided, in the event of any incident regarding their collection.
5.INVOICES
Once the corresponding payment has been made, whether you wish to receive the invoice for your purchase in paper format on delivery of the product purchased or if you wish to receive the invoice in PDF format by e-mail to the e-mail address you indicated for this purpose when processing the order, you may request this by contacting us at online@dani.es.
The CLIENT is responsible for confirming receipt of the notifications and for informing us of any modification to their details, and DANI shall be exonerated from any liability arising from this circumstance.
6.GUARANTEE
All our products are subject to quality controls and are guaranteed by the manufacturer against production defects for a period of 3 years from the date of purchase. The guarantee covers any manufacturing, design or material defect, although it will be necessary for the non-conformity to be made known within two months of becoming aware of it. The warranty only covers defective products. It does not cover knocks, improper use, or others that are not attributable to a defect of the supplier or a defect in the product. During the warranty period, the CUSTOMER may return the product and we will repair or replace it, reduce the price or terminate the contract as appropriate. These steps will be free of charge for the CUSTOMER. The transport costs generated by returns under warranty will NOT be borne by the CUSTOMER.
The warranty document is the purchase invoice.
IMPORTANT : The composition of the products is the one indicated in the description of their technical data sheet. CONSERVAS DANI cannot be held responsible for any possible effects caused by allergic reactions to the components of the products.
7.RETURNS
IMPORTANT: These conditions for returning our products do not apply in the case of exercising the right of withdrawal.
Without prejudice to what is established in clause 8 on the right of withdrawal, returns or exchanges of products will only be accepted if no more than 14 calendar days have passed since delivery and provided that it is proven that it is a defective product. or a material error in the acquisition. They will always be accompanied by the corresponding invoice or delivery note.
These returns will cover the following cases:
- Errors in the reference that individualizes each of our products for identification purposes or in the units purchased.
- Damaged or defective products.
In any case, the packaging and accessories must be included, although if the original packaging or accessories cannot be provided, the CUSTOMER will be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, the characteristics and operation of the goods.
It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not inappropriate or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.
Both in the case of return due to a manufacturing or packaging defect or in the case of an error in the order, the CUSTOMER will be offered, if possible, its replacement by another alternative at no additional cost and without the right, on the part of the CUSTOMER, to any type of compensation. compensation. The expenses generated by the shipment of the repaired or correct order will be borne by DANI.
In any case, the return will always be subject to prior examination by DANI of the condition of the product being returned and verification that the requirements set out in these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount collected within a maximum period of 30 days and under the same terms that were used to make the payment.
DANI reserves the right to reject returns communicated or sent after the established deadline or of products that are not in the same conditions in which they were received.
Returns will be managed by sending an email to online@dani.es with a description of the reasons and the alleged causes for the return. Likewise, it will be necessary to indicate the name and surname and the order reference number. Once the request is received, we will process it in a timely manner.
For more information about our exchange and returns policy, you can consult the information that we make available to you on our websitehttps://www.danionline.es/content/devoluciones.html
8.RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify us at DANI ON LINE, S.L. at Polígono Industrial Els Garrofers 32-35-37, C.P. 08340 de Vilassar de Mar (Barcelona). Tel. + (+34) 937 540 700 or at the following e-mail address online@dani.es your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below or the one that can be downloaded directly from the website, although its use is not obligatory.
Model withdrawal form
To the attention of: DANI ONLINE, S.L.
Polígono Industrial Els Garrofers 32-35-37
08340 Vilassar de Mar (Barcelona)
Tel. (+ 34) 937.540.700
I hereby inform you that I withdraw from my contract of sale of the following good or product:
Received/Ordered on:
Consumer's name:
Signature of consumer:
Date:
In order to meet the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.
Consequences of withdrawal:
In the event of withdrawal by you, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
The CUSTOMER shall bear the direct costs of returning the goods, whereby the cost of collection shall be deducted from the refund, except in the case of defective quality or delivery error on our part.
We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges as a result of the reimbursement. We may withhold such reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first.
Upon notification of the withdrawal request, you must return the goods to us or hand them over directly to DANI without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before this period has expired.
The goods or products to be returned must be in perfect condition, not damaged, not deformed, and not show signs of wear and tear or stains. You shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If the CUSTOMER requests that we take charge of the management of the return of the goods, the price of such return shall be deducted from the costs to be returned to the CUSTOMER. The amount of the management will be identical to the shipping costs of the products offered on this website, which may vary depending on the type of order (weight/volume) and destination location. The CUSTOMER may request additional information on their specific case by contacting online@dani.es
9.PERFECTION OF THE CONTRACT AND MODIFICATIONS OF THE PRODUCTS AND/OR SERVICES
This contract will be completed with the payment of the product.
DANI reserves the right to modify in any way the characteristics and conditions of its products or services, always with the aim of improving them and resulting in a benefit for the CUSTOMER.
10.OBLIGATIONS OF THE PARTIES
DANI undertakes to provide the CLIENT with the services that have been contracted, applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having adequate technical and computer equipment for this purpose. .
The CLIENT undertakes to use the services that are made available to them in good faith, without violating current laws on any matter or infringing the rights of third parties, as well as to pay for the selected service in the time and manner established in these conditions. selling.
DANI does not guarantee that the availability of the service that is the subject of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Therefore, the CUSTOMER agrees to bear these circumstances, these circumstances and possible failures and errors of the service within reasonable limits.
11.COMMUNICATIONS
All notifications between the parties will preferably be made via email. The CLIENT is responsible for confirming receipt of the notifications and for informing DANI of any modification to their data, and DANI is exonerated from any liability arising from this circumstance. In case of modification, the CUSTOMER must inform DANI at the e-mail indicated on our website.
In compliance with article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that our commercial shipments and information related to our website and the services offered therein will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address online@dani.es indicating the word UNSUBSCRIBE in the subject.
12.COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT
The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.
The CLIENT acknowledges that he has understood all the information regarding the services offered on our website, as well as all the conditions and stipulations included in this electronic contract, which is why he affirms that they are sufficient to exclude the error in the consent hereof. contract, and therefore, accepts them fully and expressly.
The CLIENT is fully aware that the acceptance and execution of this contract will take place by providing their data and clicking the “Make Payment” button indicated on our website and that it will be completed with the payment for the service.
13.APPLICABLE REGULATIONS
This contract has a commercial nature, and will be governed and interpreted in accordance with Spanish laws.
In the event that any type of discrepancy or difference occurs between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that are competent in each case. , as long as the user is a consumer.
In cases where it is anticipated that the parties may submit to a jurisdiction, they will submit to the Courts and Tribunals of the city of Barcelona (Spain), expressly waiving any other jurisdiction that may apply to them.
Likewise, we make available to our clients the following access link to the official online dispute resolution platform of the European Commission.
https://ec.europa.eu/consumers/odr/main/ index .cfm?event=main.home2.show&lng=ES
14.PERSONAL INFORMATION
The contracting process requires that you complete personal data forms in order to process and manage orders and, if authorized, to send you commercial information about our services. The provision of such personal data requires prior approval of our Privacy Policy.
Attention: These General Purchase Conditions have been updated on 02/22/2022. At any time we can proceed to modify it, as well as vary the relationship of the prices and services offered. Please check the issue date each time you connect to our website so you can be sure that no changes have been made that affect you.